Ditch the “fabricated experiential initiative” and work on customer service. That’s the best way to attract customers this Christmas shopping season according to The Institute of Customer Service, whose new research finds that 48 percent of UK shoppers think customer service in department stores has […]

Marc Jacobs Beauty has launched its first Russia-focused campaign when it will debut in Sephora in Russia in January 2019. Model Irina Shayk will be the face of the campaign, which was photographed by David Sims under creative direction by Katie Grand. Marc Jacobs Beauty is a collaboration between the […]

Despite growing Brexit uncertainty and a drop in consumer confidence, it looks like shoppers in London’s West End are set to spend big this Christmas eve weekend. Shoppers buying last-minute gifts over the three days before Christmas are expected to splurge 186 million pounds at London’s West End, according […]

Outdoor clothing and equipment specialists Mountain Warehouse has become the latest retailer to join Festival Place after signing a lease for a 2,391 square foot store at the Basingstoke shopping centre. The signing boosts the largest shopping and leisure destination in North Hampshire’s sport and leisure […]

It looks like slower online spending in the build-up to Christmas this year won’t deter people from spending big on the day itself. This year’s spending on Christmas day in the UK is set to reach one billion pounds for the first time, as more and more people look online to grab the best deals. The 1 […]

Danish fashion retailer Ganni is set to open its first store in the UK next Spring - a 2,750 square foot space at 36 Beak Street in Soho, London. According to the Evening Standard, Matt Paulson-Ellis at Levy Real Estate - the company with advised landlord Titan Investments on the deal - said: “London […]

Superdry co-founder Julian Dunkerton has said that the ‘only option’ to save the company would be to bring him back, just days after the UK retailer published its latest profit warning. In an interview with Sky News, Dunkerton said: "The only option now is to bring me back and go: 'Right, there has […]

British clothing and homeware brand Laura Ashley is set to close all of its Australian stores by the end of the year following a failed buyer hunt by administrators, according to the Sydney Morning Herald. The news comes in the same week that Laura Ashley announced it would be closing some 40 of its […]

H&M is moving towards shopping made simple. The brand partnered with Google to launch a streamlined holiday shopping service operated by voice command. Called the H&M Home Gift Guide, the voice application provides inspiration and ideas for holiday gifts from the H&M Home line. The easy-to-use feature […]

Almost three in five UK shoppers (58 percent) who received deliveries over the Christmas period last year experienced a problem, according to a survey by consumer group Which?, with only a third (32 percent) of people feeling like deliveries went completely as planned. The most common problems were […]

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